https://www.laurakoesterdesigns.com/jetpay daily 0.75 2018-06-29 https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1530296488500-LAT1Z7CBWIB2SWT9LF4X/PromoImage.jpg JetPay https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1530296488500-LAT1Z7CBWIB2SWT9LF4X/PromoImage.jpg JetPay https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1530306728338-PULUO21FLMTWIETM28H8/JetPay_Screen1.jpg JetPay - Mobile friendly This app focuses on a mobile-first approach to organizing and paying bills. The user can easily keep track of all bills using the graphic on the home screen to show progress. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1530306750827-242NTVIIBTYAOC0U2GZ0/JetPay_Screen2.jpg JetPay - Add a bill A straightforward interface allows the user to create a bill by simply typing in the required information. When the user adds friends to split the bill, a pop-up appears with a list of friends to select from. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1530306815144-BAC9A30KLGH4WLJW5V6U/JetPay_Screen3.jpg JetPay - Organize & pay Once the user has created the bill, a Bill overview page appears, outlining all information. The user can then pay the bill from this screen. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1530307439577-MV2GIUYSEW93ID2TQI75/JetPay_Screen4.jpg JetPay - Confirmation & Groups Once the user has paid the bill, a confirmation screen appears outlining the bill, bill owner, and the user’s past, unpaid, and late bills. 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https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1535749564893-UDO97NBEOY4V4C806C70/Heavenly_Homepage-Background.png Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1591209125498-IY373XH9QQ339S5UUUA7/Heavenly_BothSketches.jpg Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1591208578063-885IHTWHENXQUK39F4W0/Heavenly_AboveTheFold.jpg Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1535749607063-EDMWA6R2DYRTAKBF7UAC/Heavenly_Designs-Mobile-NoBackground.png Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1591208897253-FSIS4FY10F7GB7BSA4TS/Heavenly_Discover.jpg Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1591208204203-LZBN3UJWM0AGZHVE9LGK/Line-Center.png Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1536854754901-1SRL63YCV0K7JD6Y11BE/Heavenly_Wireframes.jpg Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1536854696840-3MDI4UL3EHSG4B3OVZ98/Heavenly_Thumbnail-Updated.jpg Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1535748914195-N6JSR903UNV53R254YUA/Heavenly_Before-InDevice.png Heavenly Ski Resort - The Problem The current website does not have a clear heirarchy and does not highlight what most users come to the site for: tickets, lodging, and events. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1536854625472-H79M4AJ7RRXHSB6PTH6F/Heavenly_DesignOutlines.png Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1536033737355-BFYKPATRQIJ33B02YGFJ/Heavenly_LodgingOptions_Descriptions-NoBackground.png Heavenly Ski Resort https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1627681499833-LH3QA29T2PBY036P2NXH/MainImage_2021_Heavenly.jpg Heavenly Ski Resort https://www.laurakoesterdesigns.com/resume daily 0.75 2024-10-17 https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/d74b40ea-caa2-4174-9c25-4877c2cd7634/Line-Center.png Resume - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/5a2bbf5f-9073-4ae2-8ade-ad49b7d5ff3d/Line-Center.png Resume - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/2be64bed-58bb-4fd5-ac81-8463b790b016/Line-Center.png Resume - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/5a2e8eea-40eb-4f5c-92ef-b12294da8243/Line-Center.png Resume - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.laurakoesterdesigns.com/microsoft-research-blog daily 0.75 2018-08-28 https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1533852012955-VOSCR8SATWN9L1H72XGY/MSR-Blog_FirstImage2.jpg Microsoft Research Blog https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1535493431528-BSJCL0L84P0JH4KPJGNV/Line-Center.png Microsoft Research Blog https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1533851757899-NF8CVHKU4RQZIYALA72B/MSR-Blogs_Designs-BlogHomepage.jpg Microsoft Research Blog https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1533851782740-1WNYAF4WI8BD5IE9V6RI/MSR-Blogs_Designs-BlogPost.jpg Microsoft Research Blog 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https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1558825692071-SPKY19XLZYNUH9XHK4PK/NYSSL_ExternalApp-PhoneScreen.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1559172126504-74ALJT9QGPU200CACUGN/NYSSL_InternalApp-EntryScreens.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1559241037393-6UYOTV3Z21BG21J4E7N3/NYSSL_Profile.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1558834579056-265RU9WMS7OADHUEE5VG/NYSSL_OldDataVisualizations.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1617055312537-GR2QK0OUVBWTDXAMTRW7/Callouts.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1559171222997-5T8HV4TCO7W3O8X718MK/NYSSL_InternalApp_Consutlation.jpg New York Sports Science Lab - Consultation When an athlete begins the process of becoming a NYSSL athlete, they go through a consultation exercise. This takes them through a run down of their current abilities and is a section to instate the goals they want to hit and the mantra they uphold while training with NYSSL. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1558823972792-ZVTTWSEM3Z5KJJWQMXBX/NYSSL_Tablet_DataAnalytics-1.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1558823973315-97UEDXUZ5YO93RBJYN1S/NYSSL_Tablet_DataAnalytics-2.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1558823974571-AWEQW9QE6IPLO73TBCVE/NYSSL_Tablet_DataAnalytics-3.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1558823974725-9X45O8F6DH3A0KJYY7H5/NYSSL_Tablet_DataAnalytics-4.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1558672654090-52KTE8M3YD7SFNI2LTFK/NYSSL_InternalApp_AthleteProfile.jpg New York Sports Science Lab - Athlete Profile The athlete profile allows the Performance Expert to easily find all relevant information about each athlete and to keep track of all assessment statuses. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1559170825209-EF3MZPWDGZBJL9CA8WXI/NYSSL_ExternalApp_HomepageAnimation.gif New York Sports Science Lab - Dashboard The dashboard let’s athlete’s view information about their performance at a glance. The athlete can view the mantra, goals, performance metrics, and recovery test data. 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The assessment can then be emailed to a recipient. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1559238761908-T0J6U42TVB6KV1EKA3JM/NYSSL_Tablet_Search-Notifications.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1558827017435-FYC9VRGVXLZDDT888JHZ/NYSSL_ExternalApp-Phone-DataScreens-2.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1542234258261-AT15XX2GY4DECO9MZPOV/Line-Center.png New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1558903339356-4U9JDQE0H962NEC65PM2/NYSSL_Goals-Recovery.jpg New York Sports Science Lab https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1559241207906-KWEDTE2HJ7V2V6YVS6OT/NYSSL_ExternalApp-Phone-Notifications.jpg New York Sports Science Lab 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https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1542408354341-V0JN8QOOTEDRDXIFM0TJ/Line-Center.png JetPay (Copy) https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1534534716102-1RCHHF4PQBD5V1PFXACD/JetPay_OutlinedScreens.jpg JetPay (Copy) https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1544640553941-HO5Q0FFKDVUK20CGC3YC/JetPay_UserFlow.jpg JetPay (Copy) https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1534528561338-YX3EV1YOSVHJSFZD6281/JetPay_Screen4.jpg JetPay (Copy) - Confirmation & Groups Once the user has paid the bill, a confirmation screen appears outlining the bill, bill owner, and the user’s past, unpaid, and late bills. 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https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1542234258261-AT15XX2GY4DECO9MZPOV/Line-Center.png Microsoft Brick & Mortar https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1616708257324-S2WUDQUF1AJ98QTEW9OL/Checkmark+icon.jpg Microsoft Brick & Mortar https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1616714019890-JHFY4FSSVWO044P5FP1D/Callouts.jpg Microsoft Brick & Mortar https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1616708235771-TRVNRVIPFS8ZP62U6XDN/Checkmark+icon.jpg Microsoft Brick & Mortar https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1593113754997-WRN6CG2E9F3AYASEDYTK/TMobile_Cart_MainImage-Phones.jpg Microsoft Brick & Mortar https://www.laurakoesterdesigns.com/cisco-app daily 0.75 2024-11-04 https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/a77446e7-95fb-4b5e-946e-4ad155003c03/Personas-2.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/76f4defe-698c-4fd4-97cb-faf8ed44dff2/Quote-Customer-NYCHealthHospitals.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c6dba3b1-84bd-43f4-b40e-7bc5708caefd/Line-Center.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/0f3097d2-9222-4e5f-9182-6b5e12bced56/Problem-Solution-3.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1898df47-a7fb-41ef-afd1-479935cb4cdf/Screenshot+2024-08-29+at+12.16.40%E2%80%AFAM.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/551eca5f-47d8-4a80-861e-49daf781171d/AccessInformation+-+Quote.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/d1f99506-14b7-432c-9a12-c5042fbf7412/Top-Features-Actions.png Cisco CX Mobile App - Top Actions Meticulous top action breakdowns across topics drove our MVP priorities. Open a case appeared across all topics, proving its importance to our users. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/a0c7a1f9-181d-4d85-b30c-5f26367243e9/Attaching+a+File.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/98bf9da2-993b-45dd-b39f-b08b4e761278/Quotes.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c764e75f-b94b-4181-ba17-f5ab6e83bd75/Notifications.png Cisco CX Mobile App - Notifications Notifications keep users connected by alerting them to critical issues, enabling quick action, and enhancing communication throughout the app. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1c823722-f7bd-45a6-b318-c512ce666cca/Angled-Phone-Assets.png Cisco CX Mobile App - Access your information on the go Access your information on the go with a clean, intuitive UX and streamlined hierarchy. Navigation is conveniently docked at the bottom of every screen, ensuring easy wayfinding throughout the app. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/3e2a748b-e720-4d1d-b5d4-d79802c16b57/TodayDashboard-Customization.png Cisco CX Mobile App - At-A-Glance Environment Health The dashboard provides an overview of the environment’s health, highlighting critical issues to help customers save time by avoiding unnecessary searches. Dynamic and customizable, it delivers a personalized experience. Customers prioritize dashboard elements related to vulnerability, security, and licensing coverage. They prefer to quickly investigate red alerts for potential security issues and appreciate licensing notifications that assist with annual planning. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c781b3e7-7708-42bb-9950-e99daf9eb95e/Quote-AddANote.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/91e58e35-c24d-430c-8662-0fc0ec081acd/Roadmap.jpg Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/3abe0f3a-b8f1-448e-9483-8df01e80a649/Metric-AttachFile-2.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/0fab2f46-0dda-4acf-af1e-e924638b6c4b/Quote-Customer-ResathWorld.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/dd44b70e-ec7b-4ea4-8250-783de862638b/Strategy-Insights.jpg Cisco CX Mobile App - Strategic Planning We outlined each facet within the desktop app to gain a full understanding of the user’s journey. Then, based on our research, we highlighted mobile features that would benefit our users most. This allowed us to prioritize facets for our MVP launch. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/d8e6ad2e-4dc6-4ab3-a860-2e078828f7cb/MVP-Prioritization-1.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/3c5e39d2-1b62-4b8c-be9e-9db3b0883f04/TodayDashboard-Metric.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/4d714361-e685-4f16-bab5-44606c14ec72/MVP-Prioritization-OutstandingItemsForDev.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/ac0c201a-63c4-496b-85e8-600df7485dad/MostImportantAppFeatures-2.png Cisco CX Mobile App - Initial Feature Prioritization After identifying the top features, actions, and usability insights, we prioritized which elements to develop first and what actions to include. Collaborative sessions were crucial in analyzing user needs and determining the high-impact features that would best serve our users in a mobile experience. I worked closely with the development team to ensure alignment on goals and assess the feasibility of backend solutions. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/58936a5e-361b-4549-85e8-ed1868918c56/Cases.png Cisco CX Mobile App - Seamless Communication The app makes communication easy, letting users open cases, add notes, attach files, and more, creating an interactive environment. Communication is a key feature of the app. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/70bb8cd1-8735-4fa5-82d1-63cc264cd39c/Post-MVP+Prioritization+with+CHaaS.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1728600833153-YE6N8OLKJJ43UZ36TYEL/ProjectManagement-Cases.jpg Cisco CX Mobile App https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1728600832980-TBIETSW2HJHONWY1N11M/ProjectManagement-CX+Mobile+Backlog.jpg Cisco CX Mobile App https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1728600834667-EHWBP580ZGT0QEKHLQJP/ProjectManagement-Status+Tracking.jpg Cisco CX Mobile App https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/447f5eba-4872-4243-8f98-e8a346306b6b/MobileUsage-4.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/5d3ee820-c6d4-43c3-930d-d534ee2fe0bb/Problem-Solution-3.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c9b06ccb-fc33-4224-816d-2e9c18ac9909/Angled-OpenACase.png Cisco CX Mobile App - Opening a Case 92% of users desired the ability to open a case on mobile, enabling them to maintain momentum when working with TAC (Cisco support) to resolve issues. The process was streamlined into five simple steps. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/8df0dd5c-c4ba-4c25-b3b2-6b7ca0061768/Problem-Solution-1.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/ab7f641e-f35e-406a-9d23-1d4ade1fcc7b/Metric-Notifications.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/93ea758e-8dbd-4f0d-9bac-1e29c2fcd365/WhatsNewPage.png Cisco CX Mobile App - Continuous improvement For every new or updated feature, I created a welcome page that displayed when users logged in. Highlighting new and improved features enhanced the user experience and fostered customer loyalty to the app. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/549fb5db-15c5-40a1-9905-75724b8c25ca/Barcode+scanning+-+2.png Cisco CX Mobile App - Barcode scanning A mobile-friendly option for when users want to open a case on an asset. This provides an easier way for them to open the ticket. They can also use the barcode scan to scan an asset and add it into their inventory. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/d87f5854-e6dd-443b-8ec1-b14da382c2b3/Objective.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/5a5f3b17-43a6-4f16-a44e-7a144e4f9fe2/Quote-TodayDashboard.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c342e79e-2aac-4634-b5ea-3873266cfcfc/Metric-Cases.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/2d916efb-fdc3-43e5-92f5-de15aca1c368/Angled-Flagged.png Cisco CX Mobile App - Flagging Flagging items, particularly those with issues, was a popular feature identified in our research. It allows users to save items for later access on their desktop, helping them stay informed about network problems without needing to resolve them immediately on mobile. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/f0b19404-89ac-416d-9127-b6a770aea0f0/MobileUsage.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/81492e93-ced0-43c7-bf3f-736d8a47ec52/Quote-Customer-Adidas.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/93b0b9b1-6c54-4c86-92a9-a713cc350d32/Problem-Solution-2.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/12ebf3ba-1fae-4407-9240-dcaa55b5c0ae/Assets-2.png Cisco CX Mobile App - Asset information 92% of users highly valued access to asset information on mobile, with the app delivering 100% satisfaction in terms of content availability. Mobile access to asset details proved especially beneficial for site visits and quick queries. The ability to scan an asset, a mobile-specific feature, was particularly well-received. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/3cc0314f-beb8-44fc-9c4e-9df75c3d1c84/Quote-Overall.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/821b6a88-2da9-444c-a9b9-da70f8d84ad9/DesktopParity_Large.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1f277536-3549-4e52-ba6c-6ef2ad8ff9f0/Cases_AddNote_MainImage.png Cisco CX Mobile App - Adding a Note Users can add and update notes on mobile. Research revealed that users were eager to read and update case notes and files via mobile, significantly boosting productivity while on the go. When a new note is added, we implemented an interaction design where the new card smoothly slides in from the right. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/be89bb85-aa1f-4c5d-b655-5b64f86d8df3/Research+Numbers.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/a00119e4-de3f-4910-b70e-805453032929/Line-Center.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/ab012421-38aa-4328-939c-57c6208baa28/Line-Center.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/ea3f66e9-42d7-44b3-9227-e7a485626bc3/Line-Center.png Cisco CX Mobile App https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/bc5f01a2-f501-43e0-809e-e3c5868175af/CXMobileApp-Callouts.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/6d0e147c-666d-44af-a009-d3fb415b4396/Asset-Metric-1.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/605be076-03da-45ad-8662-4eb1bedaee71/Roadmap.png Cisco CX Mobile App - Initial Roadmap The matrix highlights key opportunities that would empower our users to achieve their goals. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/2df041c4-a6b4-4f64-bdae-251d8cd04e5b/Quote-Customer-Children%27s+Hospital.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/5409538b-2210-46f1-97a0-ea19a32756bc/CXCloud-MainImage2.png Cisco CX Mobile App https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/5d79876e-4dfa-4793-80a6-752f3dc0303a/Quote-Customer-Geodis.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/d7d3d28b-0432-498e-8b3f-8a2b4fe16b79/MVP-Prioritization.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/940c4ecf-ea15-462f-933d-94ee5bf7bc48/Quote-OpenACase.png Cisco CX Mobile App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.laurakoesterdesigns.com/home-2 daily 0.75 2024-09-24 https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/e4f70bbd-dd96-4a5e-b0dd-cf87471c3f0a/MainPage-Callouts_TMOCheckout-Bigger.png Home (Old) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/2fac76ed-967c-4174-89e9-90b9e41d6123/MainPage-Callouts_Notifications-Bigger.png Home (Old) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/9769fe41-1b5c-44d3-84ed-628187fe54f8/CXNotifications_Thumbnail.png Home (Old) https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/afbed500-493f-4dc7-8094-3e05dadd34e9/Main+Image.png Home (Old) - Hi, I’m Laura. I am a Product Design Leader and Senior Designer who specializes in crafting highly functional and visually compelling user-centered experiences. I am a data-driven leader and designer who is passionate about fostering a collaborative team environment that inspires creativity and innovation, while maintaining a relentless focus on usability and design excellence. Self-starter and natural orchestrator. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/ad0d8477-7808-4298-838a-bf5d6e5c16e4/TMOCheckout_Thumbnail.png Home (Old) https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c788bd75-7c7c-431f-8efc-cbe093c33efa/CXMobile_Thumbnail.png Home (Old) https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/f180e101-8a5f-4dbd-9d99-dd522219b575/MainPage-Callouts_CXMobile-Bigger.png Home (Old) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.laurakoesterdesigns.com/cisco-cx-notifications daily 0.75 2024-11-12 https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/22f1c6fa-c206-49df-a291-065461185d55/EventBasedRules.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/88e18f3a-1d2c-44ad-8afa-f86c4f8cbfa8/NotificationList.png Cisco CX Notifications - Notification Mapping To define what notifications needed to be created, I partnered with the research team to determine which events needed notifications and their significance. I made a list of all notifications, sorted them by type, and examined their priority and behavior using research data. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/d741d7f8-6a4b-484c-a944-af52cc6743e8/CommunicationWithDev.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/b0b01618-2466-412d-b5ac-a3e6e067d11d/Share-Notification-Image-2Up.png Cisco CX Notifications - Share Notification Users can share notifications with colleagues, a highly requested feature that facilitates teamwork and issue resolution. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1728940471595-9FJLBNISHQMYYWVF1GQN/DesktopParity_Large-PushNotification.jpg Cisco CX Notifications https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1728940491540-S36BTD512CPDY242R8B5/DesktopParity_Large-NotificationCenter.jpg Cisco CX Notifications https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1728940506111-WPQ0GOS0FZJKSU1203K6/DesktopParity_Large-NotificationSettings.jpg Cisco CX Notifications https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/b4da3aea-b596-47d0-a009-de24fcdf5a63/Flexibility+and+Customization.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/2cc85e6e-62b8-481c-8e9d-c2a52714487f/NotificationCallouts-1.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/ec24a483-ff5f-4b6a-94f4-4875db4c5b51/OverallJourneyMap.png Cisco CX Notifications - Understanding the Journey In partnership with the research team, I created a customer journey map. This helped me understand the complete path our customers take and how to connect it to the Notification Mapping exercise. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/ee4ad60d-0650-4a03-9281-8880216faf07/New-Notification+Framework.png Cisco CX Notifications - Prioritization I made a priority matrix and deeply analyzed our notification opportunities, sorting them by type, behavior, and importance. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/d8ff50ed-f564-437f-9300-5870c2b88659/Opoortunities.png Cisco CX Notifications - Applying Notification Opportunities I referred back to my Notification Mapping list to identify notification opportunities in each journey and emphasized the significance of each use case. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/755c1604-f5f3-46e9-9f9e-75b8aa973182/NotificationDetail-Assets-Image2.png Cisco CX Notifications - Notification Detail Experience When users tap on a push notification, they are directed to a detailed Notification page. Through a “How Might We” exercise, the team explored individual versus grouped notifications. To reduce notification fatigue, we grouped similar notifications, offering users a bird’s-eye view of issues that share common characteristics, such as similar End-of-Life (EOL) dates. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/0c3a61c9-5cae-4a41-9435-4695279ec1e6/Angled-Phone-Action_Image.png Cisco CX Notifications - Notification Center with Actions It was proven users wanted the ability to take action on a notification. Set reminder and Share were two of the biggest asks. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/56bd2910-aea3-4e44-96e0-5f8e93f9e0d4/Email.png Cisco CX Notifications - Email templates Research found that better personalization and targeting would improve the email experience. The new notification system implemented emails that allowed users to opt in to receive them, causing less redundancy and more personalization. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/25cf947c-dc54-48c6-827b-c721ffc235da/Objective.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/9d441db7-6207-414f-8f07-c76935d0f961/RequirementsList-1.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/25dde33f-31ff-42f7-b14d-62861628ffdd/Angled-Phone-Settings-2.png Cisco CX Notifications - Organized by Topic Our redesigned Notification Settings deliver the desired granularity, enabling users to manage exactly which notifications they receive and when, down to each specific category. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/ee03c0e8-52ec-4a54-85ae-c2a2ea9c7800/Line-Center.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/aae97142-6fea-4717-8f5a-172da7c71bc4/Planning.jpg Cisco CX Notifications - Planning This project had no requirements, so I created our own using best practices, research, and data-driven user needs. After transitioning to Product Lead, I continued the ongoing strategy and also put my Project Manager hat on, spearheading all organization, communication, and designs. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/bcfbbeca-98af-49fe-ba70-3a0c0403514e/Problem-Solution-2.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/bafaa5e2-1838-4911-b7e3-e32df6211f78/Quote-Customer-5.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/351878cc-cdd9-4ae0-847f-ea40de3b2b38/Problem-Solution-3.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/fc512a2d-bc44-4669-a8ae-9000620cfad0/Cisco+Live.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/cf016498-7b50-46a6-8728-20aa5c2f3572/Quote-Actions.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/a2322b29-f754-4855-ad46-69e999f4b0c6/Quote-Customer-1.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/20c7f0f1-5e5b-414e-a3a3-928b1b5d9848/CXNotifications%E2%80%93MainScreen.png Cisco CX Notifications https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/4059a8e3-3278-4007-a2f3-8aa9151b2e07/Personas-2.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/7f8b8117-6311-4254-ae78-5b361ea80ad8/DesiredNotificationTypes-5.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1668bf55-52c1-4e5f-a6d0-440e899781b3/Line-Center.png Cisco CX Notifications https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/28c22669-1b63-415c-948a-c9bb9e9aa888/CardLayout.png Cisco CX Notifications - Notification Center Card Layout Designed to deliver clear, simple, and direct messaging to the user. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/8930f9b8-fad4-4eaf-88b0-bd594784a5b1/Line-Center.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/822f7ab2-915a-46e9-939d-2448e45fecfa/RequirementsList-2.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/dd3f2cd9-d4fb-40c8-90f0-10b87c33bbc8/Quote-Customer-2.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/cac57684-5f33-4e08-a59d-8353b5b91f1d/DesiredNotificationTypes-Reaction.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/a0343d13-09a9-4aa3-929b-c912a29de2ee/Quote-Customer-3.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/e713a8bd-f52b-451d-a0cb-04fcd07b7e7a/RequirementsList-4.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c69b0634-5ce0-4ede-badf-b5c70d4c3137/DesiredNotificationTypes-4.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/b2639a22-95f3-4a4f-aad0-2ffda5047760/SetReminder-Image.png Cisco CX Notifications - Set Reminder Users highly valued the ability to set reminders for notifications, allowing them to snooze a notification until a later time. Quick options for both default and customized timelines save time and improve user experience. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/ca8771a8-c975-4e42-816a-1c6392416f1a/KeyConsiderations.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/0450fd73-1d51-4cfa-92db-d00c18cb7db1/MVP-Prioritization-1.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/2672034b-1ab3-472c-ac4b-c51f080adfd0/NotificationSettings-Image-3Up.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/55700652-ceeb-4a71-81b0-b5f37f41c429/CXMobileApp-Callouts.png Cisco CX Notifications https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/97d10038-ba59-451f-99d5-1ec7845cd6f8/NotificationCenter-Sort-Filter.png Cisco CX Notifications - Personalized Hierarchy Users can establish their own notification hierarchy by sorting and filtering notifications based on urgency. Options include sorting by time received or priority, and filtering by category, priority, and read/unread status. This helps users quickly navigate the Notification Center, making it more efficient for on-the-go use. Due to backend limitations with Cases, we prioritized Asset and Advisory notifications. Notably, 82% of customers value asset notifications. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/b246496d-ae0d-4064-89b7-998120dcbc2a/User+Flow+2.png Cisco CX Notifications - Creating & Examining User Flows I carefully looked at high impact, urgent notifications vs. vs low impact, non-urgent notification flows to ensure our design solutions met user needs. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/2f9170ee-1777-4f23-9dea-2824c84d48a9/Problem-Solution-1.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1730763179268-PHQ6TK76PH1EJHIZFM6F/Wireframes-1.png Cisco CX Notifications https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1730763179397-764SDVLNFZ211IKBSO7R/Wireframes-2.png Cisco CX Notifications https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/1730763180752-VVKDWV7MF2X46LYSY9EN/Wireframes-3.png Cisco CX Notifications https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/3a0b6012-b292-4eba-a92a-b5465e77e0e0/Quote-Customer-4.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/22382435-cbb0-4156-ab79-76894c94ec4a/PushNotification-EOL-Image-2.png Cisco CX Notifications - Clear messaging Push notifications were designed with clear and concise messaging, enabling users to quickly assess the information and decide whether immediate action is needed. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/112f1fe6-4ddd-450f-91fd-f376c605f1a6/RequirementsList-5.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c3574608-26c9-4677-b911-25ca27fc5d6b/RequirementsList-3.png Cisco CX Notifications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/89c1cf00-c9e6-4612-9880-d4f8a68e20cd/WeeklySummary.png Cisco CX Notifications - Weekly Summary The Weekly Summary feature is customizable, allowing users to choose how often they want to be notified about specific topics and set urgency levels. This feature reduces inbox overload by consolidating non-urgent information into a single, digestible summary. With 80% of users preferring a summary for non-urgent content, it helps reduce the overall number of notifications. Users also retain the option to opt into email notifications at their discretion. https://www.laurakoesterdesigns.com/home-project daily 0.75 2024-10-08 https://images.squarespace-cdn.com/content/v1/569fdefb1115e0973544f708/1456268208274-J0EFBLHB92APM8QB20GA/image-asset.jpeg Home https://images.squarespace-cdn.com/content/v1/569fdefb1115e0973544f708/1456271295333-63GKKXARUSX873M5XXE8/SQS_RYAN-HENRY_DK_0260-cropped.jpg Home https://images.squarespace-cdn.com/content/v1/569fdefb1115e0973544f708/1456354705334-IWSFW58ZXBV90DLDM45S/image-asset.jpeg Home https://www.laurakoesterdesigns.com/home-harris daily 0.75 2024-10-08 https://images.squarespace-cdn.com/content/v1/573a04372fe131630fd25157/1469729752911-UFETSG39XPIFRSHOM0XH/hero_pattern.png Home https://www.laurakoesterdesigns.com/new-page-59 daily 0.75 2024-11-07 https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c2dab5f6-b1e8-4e01-92ca-fb86d3e34eac/TMO-Cart_Thumbnail.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/0067df7a-d715-4245-8f5f-d444584cc5bd/NYSSL_Thumbnail.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/c0620026-d73f-4d22-b25e-a07c215a38ce/Flights_MainImage.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/f425b852-88c2-4ec6-9da0-6c7cdf146550/MSR-Search_Thumbnail3.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/328068a3-f573-4a8b-b565-7a662c134f1e/Creators_Thumbnail-2.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/8d243e7c-0d01-4706-a123-d53988433550/CSR_Thumbnail-Bigger.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/b4c5d56f-7e2d-41df-b7e8-e4bec15f00ed/CXNotifications_Thumbnail-2.png Work https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/89794ec1-1f2b-43f5-9cd2-43794a565ff4/TMO-Checkout_Thumbnail.png Work https://images.squarespace-cdn.com/content/v1/5b3675737c9327a60d444e50/56d265d7-70d7-4f67-a9d7-afea62887a0e/CXCloud-MainImage2.png Work https://www.laurakoesterdesigns.com/social-sofia daily 0.75 2025-05-12